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Refund & Returns Policy

At Alphanso Foods, your satisfaction is important to us. While we aim to deliver quality products every time, we understand that sometimes issues arise. Please read our returns and refunds policy carefully to understand your options.

Returns Window

You may request a return within 14 days of your purchase. Unfortunately, we can’t offer refunds or exchanges beyond this period.

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or refunded:

  • Perishable items, including fresh produce, dairy, meat, chilled or frozen goods, and baked items

  • Opened or used food products

  • Items not in their original condition or packaging

  • Personal care items (e.g., creams, oils, sanitary products)

  • Gift cards or digital products

Return Eligibility

To qualify for a return:

  • The item must be unused and in the same condition as received

  • It must be in the original, unopened packaging

  • You must provide a receipt or proof of purchase

Please do not return items directly to the manufacturer.

How to Request a Return

Email us at hello@alphansofoods.co.uk with your order number and details about the issue. If your return is approved, we’ll guide you through the next steps.

All returns should be sent to:
Alphanso Foods
83 High Street
Aldershot
Hampshire
GU11 1BY

You are responsible for the cost of return shipping. We recommend using a tracked service for your protection.

Refunds

Once your return is received and inspected, we’ll notify you by email regarding the status of your refund.

  • If approved, your refund will be processed to your original payment method within 5 working days

  • Shipping costs are non-refundable

  • If your item was marked as a gift, you may receive store credit instead of a direct refund

Delayed or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or card statement again

  2. Contact your payment provider — it may take a few days to process

  3. Still no luck? Email us at hello@alphansofoods.co.uk

Exchanges

We only replace items if they are damaged or defective. If you need a replacement, email us and send the item to our Aldershot address.

For any questions about returns or refunds, contact us at hello@alphansofoods.co.uk — we’re here to help.