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Privacy Policy

Who We Are

Our website address is: https://alphansofoods.co.uk. We are committed to protecting your privacy and handling your personal data with care and transparency.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymised string created from your email address (a hash) may be shared with the Gravatar service to check if you’re using it. The Gravatar privacy policy is available at https://automattic.com/privacy. After your comment is approved, your profile picture may be visible to the public alongside your comment.

Media

If you upload images to the website, please avoid uploading files with embedded location data (EXIF GPS). Visitors to the site can download and extract location data from these images.

Cookies

If you leave a comment, you may opt in to save your name, email address, and website in cookies. These are for your convenience so you don’t have to re-enter details next time. These cookies last for one year.

If you visit our login page, a temporary cookie will check if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.

When you log in, cookies will store your login information and screen preferences. Login cookies last two days; screen option cookies last one year. Selecting “Remember Me” keeps you logged in for two weeks. Logging out will remove these cookies.

If you edit or publish a post, a cookie will be saved with the post ID. It contains no personal data and expires after one day.

Embedded Content

Articles may include embedded content (e.g., videos, images, articles) from other websites. Embedded content behaves the same way as if you visited the external site directly. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the content.

Who We Share Your Data With

We only share your personal data with trusted third parties where necessary to deliver our services, and always in compliance with data protection laws:

  • Service Providers: Such as payment processors, delivery companies, and marketing platforms.

  • Business Partners: With your consent, we may share data to offer joint promotions or services.

  • Legal Requirements: We may share data if legally required or in response to government requests.

  • Business Transfers: If Alphanso Foods is sold or merged, your data may transfer to the new entity.

  • With Your Consent: We may share data in any other case where you’ve explicitly agreed.

We ensure all third parties handle your data securely and only for the intended purpose.

How Long We Retain Your Data

We retain personal data only as long as necessary for operational, legal, and business purposes:

  • Account Information: Kept while your account is active. Deleted within a reasonable period after closure.

  • Transaction Data: Retained up to seven years to meet tax and legal obligations.

  • Marketing Data: Retained until you unsubscribe. Data is deleted within 30 days of opt-out.

  • Customer Support Data: Kept for up to three years to assist with follow-up or improve services.

  • Legal Purposes: Some data may be retained longer if required for legal processes or disputes.

After retention periods expire, we securely delete or anonymise your data.

Registered users can view, update, or delete their personal information at any time (excluding usernames). Website administrators can also manage user data.

Your Rights Over Your Data

If you have an account or have left comments, you may request:

  • An export of the personal data we hold about you

  • Deletion of your personal data (excluding any we must retain for legal or administrative reasons)

To exercise your rights, please contact us at hello@alphansofoods.co.uk.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.